HELP CENTRE
What is Crowdfunding?
Each campaign is run by the individual campaign owner who is solely in charge of distributing any perks offered. So if you have any questions about when they expect to ship your perk, we recommend you get in touch with the campaign owner directlyto ask about shipping dates.
We take data security seriously and implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
- Log into your CineBacker account
- Go to the campaign page, and click on the 'Ask a question', located below the campaigner's name
- Type your message in the field
- Ensure you check the 'I am not a robot' box and/or complete the captcha as listed
- Click 'Send Message' and see confirmation the message was sent
While perk offers are made and managed solely by campaign owners, CineBacker expects campaigners to communicate regularly with their contributors. We are sorry if this is not the case with a campaign you’ve backed. Here’s what we recommend you do:
- Visit the campaign owner's social media channels and website and contact them through these channels. Sometimes campaign owners focus their efforts on these channels.
- Review the Campaign's Updates Tab for up-to-date info from the Campaigner.
- Contact CineBacker Support to let them know that this campaign owner is unresponsive. CineBacker cannot mediate disputes, but we will remind the campaigner of their responsibilities.
- Go to www.CineBacker.com and log in from the upper right corner
- Enter the email address that you have used for your contribution (if necessary, you can set a password here) and log in
- Click your name in the top right corner
- Click 'My Contributions' from the drop-down menu
- Under the name of the perk, click where it says 'View Details'
A status of “Locked” means that the campaigner has locked this contribution so no further edits can be made. We typically see contributions locked by campaigners when they need to finalize addresses for shipping and/or have to send a final number of perks to their manufacturers.
If you need to make any changes to this contribution – including editing your shipping address, phone number, or to request a refund – please contact the campaign owner directly.
- Login to CineBacker
- Click on your name on the upper - right hand corner of the page
- Click on 'My Contributions'
- Find the perk you'd like to change your address on and click on 'View Details'
- Click on the 'Edit Shipping Address' button on the left side of the contribution
- Complete the changes you need to make to the address, and be sure to click 'Save'
You can initiate a refund by following the instructions here.
Once you’ve initiated the refund, it can take up to 5 business days until the refund is deposited into your account.
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Is my contribution tax deductible?
You should contact the campaign owner directly to find out if your campaign contribution istax-deductible. Any tax receipts would come from the campaign's fiscal sponsor directly, rather than from CineBacker. -
Can I get an invoice for my contribution?
Perks are offers made and managed solely by the Campaign Owner. As such, CineBacker does not provide receipts or invoices beyond the contribution confirmation email that you should have received after your transaction. If you would like an official invoice for your transaction, we recommend contacting the campaign owner to see if they are issuing invoices or can create one for you. -
What happens to my money if a campaign fails?
Backing a crowdfunding project is exciting because you get to support a brand new startup or creative endeavor that might change the world. But the reality is that any business - whether completely new or very established - might fail. If you want to contribute to a project for the latest and most exciting innovations, it's a risk you have to take. This is why it's important to evaluate a campaign and assess any possible risks before deciding to back them. -
Communicate with Campaigner
If project doesn't succeed, campaign owners are expected to explain the situation to their backers quickly and clearly. In the event that a campaigner cannot fulfill the perks they promised, they are required by our Terms of Use to work with their contributors to find the next best option. We've seen campaigners offer a variety of solutions, including a full or partial refund, alternative perks, or discounts on a similar product. -
Resolve Disputes
We always encourage our community to resolve disputes without turning to litigation, but if you're still not satisfied with the alternative you're offered, you can use our Terms of Use to bring a suit against the campaigner. If you choose this course of action it is best to consult your legal counsel. Please note that while we are committed to keeping our platform safe and trusted, CineBacker is not able to mediate disputes between customers, including those regarding refunds or the fulfillment of perks. - Disclaimer: This article does not constitute legal advice. We recommend for you to consult with your attorney before taking legal action against any party.
CAMPAIGNERS
PayPal, our credit card payment processor, also helps us disburse funds to you. Any organization that sends funds to individuals, businesses, etc., is required to collect and verify information about people, known as “Know Your Customer” (or KYC) checks. To perform these checks, PayPal needs to gather certain information so they can verify your identity. PayPal first attempts to verify you off of the minimum requested information (legal name, date of birth (DOB), and last 4 of your Social Security Number (SSN)).
If you’re raising funds for a nonprofit, business, or other organization, PayPal will still need to verify the representative of the funds. When setting up your campaign, please enter someone connected with the organization in the legal name and DOB fields. Preferably this is the director, owner, etc., but could also be a treasurer or other member. Once you have started raising funds and are at the point you need to add additional information, please have the representative enter their SSN.
